Refund policy

RETURNS & EXCHANGES POLICY

Blessed Keepsake
sales@blessedkeepsake.com.au

Returns

At Blessed Keepsake, we want you to love your purchase. If you are not completely satisfied, we may accept returns under the following conditions:

  • Return requests must be made within 14 days of receiving your order.
  • Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
  • Proof of purchase is required for all returns.
  • Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied.

Exchanges

We are happy to exchange eligible items for a different size or product where stock is available.

To request an exchange, please contact us at:

sales@blessedkeepsake.com.au

before sending your item back.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items
  • Used candles
  • Products damaged through misuse or improper care

Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • Description of the issue
  • Clear photographs of the item and packaging

We will assess the issue and arrange a replacement, repair, or refund where appropriate in accordance with Australian Consumer Law.

Refund Processing

Once your return has been received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds typically appear within 5–10 business days depending on your financial institution.